Introducing EV Connect Software+™

EV Connect Software+ enhances EV charger ownership by providing a management console for EV charging stations with the ability to easily set pricing and access, track usage and income, set power management guidelines, and drive utilization with Station Visibility Booster, EVoucher Coupons and roaming integrations. If it seems like you can manage any aspect of your charging program, it’s true, because all functionalities are available for anyone using our platform!

Our included support services quickly resolve issues, making EV charging ownership simple and stress‑free.

Benefits of EV Connect Software+

• Increase Station Use: Attract drivers with EVouchers for discounted charging and other offers. Display stations on Plugshare and Google to reach drivers where they’re looking for a charge.
• Smart Pricing Control: Price by charge time, idle time, kWh, day of the week, time of day, flat rate, or a combination thereof – maximizing ROI. Set special pricing for approved drivers and groups.
• Station Support: Automated station health monitoring resolves 70% of issues remotely within 24 hours. For issues that can’t be resolved remotely, dedicated support agents aid in problem resolution, while specialists diagnose issues, provide quotes, and schedule necessary work.
• Premium Driver Experience: Driver reservations allow advance booking for charging sessions, with upcoming plug-and-charge functionality at select DC fast charging stations. A 24/7 support call center aids drivers, enabling focus on daily tasks, while a top-rated iOS/Android app enhances user experience.

“EV Connect is excited to launch new software & service offerings with a comprehensive scope for all stations. Software+ makes full ownership, exceptional driver experience and simple issue resolution a reality.” –Nick Millar, VP of Product Strategy

Download a brochure to learn more about EV Connect Software+.

Simplifying Charger Protection Plans with EV Connect Shield™

Drivers expect charging to be reliable—and your network reputation depends on it. EV Connect Software+ proactively monitors stations and resolves up to 70% of issues remotely within 24 hours.

For issues that require on-site service, EV Connect Shield ensures charging station continuity with guaranteed repair SLAs and predictable pricing—minimizing downtime, eliminating surprises, and keeping drivers charging.

EV Connect Shield Overview

Choose ShieldAC™ for Level 2 stations and ShieldDC™ for DC Fast Chargers.

• 24/7 Remote Technical Support. Our 24/7 expert support team proactively resolves issues in real time—starting sessions, resetting stations, and more—so problems are fixed fast without requiring your involvement.
• Proactive Monitoring & OTA Resolution. Proactively monitoring station health utilizing proprietary monitoring software means that most of the time we’ll resolve the issue remotely over-the-air (OTA) within 24 hours.
• Response Time. Remote response to any issue within 1 business day of occurrence.
• Software Platform SLA. 99.9% software uptime.
• Hardware & Parts. We coordinate with hardware manufacturers for all hardware warranty claims and procurement of parts on-site so you don’t have to.
• Cost of Parts Included. Costs of hardware parts for station repair or replacement covered while station is under manufacturer warranty.
• Labor Dispatch. Certified technicians dispatched on-site for hardware issues that cannot be addressed remotely.
• Cost of Labor Included. Cost of technician support and repair covered while station is under manufacturer warranty.
• Preventive Maintenance (DCFC Only). Maximize uptime and revenue with annual preventive inspections. Our comprehensive checks cover interior and exterior components, voltage, current, and power performance—plus a full fault review—to catch issues early and keep stations operating at peak performance.

Coverage can be purchased for Shield-approved hardware bought from EV Connect or purchased through a third party while station is under manufacturer warranty.

Download a brochure to learn more about EV Connect Shield.

About EV Connect

EV Connect is a full-service EV charging partner, offering end-to-end support from incentive guidance and site assessment to hardware, installation, software, warranties, and 24/7 customer support—all designed to simplify deployment and ensure long-term station reliability and performance.

Our 16+ years of charging expertise bring it all together seamlessly—all backed by Schneider Electric, the world’s most sustainable company.*

Request a Quote or Contact us today and find out why CPOs, OEMs, utilities, and more trust EV Connect to run their businesses!

*Schneider Electric was named “World’s Most Sustainable Company 2025 (opens in a new tab)” by TIME Magazine and Statista, and “World’s Most Sustainable Corporation 2025 (opens in a new tab)” by Corporate Knights.