FAQs
🛒 Product & Purchase FAQs
We offer a wide range of AC and DC chargers to suit both residential and commercial needs — from 7kW home chargers to 1600kW rapid DC chargers for business use.
Yes, all our chargers are compatible with Type 2 EV connectors and most EVs sold in the UK. If you're unsure, our team can assist you in selecting the right model for your vehicle.
Absolutely, we supply scalable AC and DC solutions for commercial premises, depots, car parks, and fleets.
🛠️ Installation & Services FAQs
Yes! We work with certified UK installers to offer a full supply and installation service. We can arrange a site survey and quote for you.
Yes, if you already have an installer, you can simply purchase the unit from us directly.
A basic installation includes a virtual site survey, up to 10 metres of cabling, connection to your fuse board, fitting of the charger, and commissioning / testing.
In most cases, a 7kW home charger will work with your existing supply. For larger or three-phase chargers, you may need an upgrade, in that case our team can advise.
💳 Payment, Grants & Incentives FAQs
Yes. There are grants available for landlords, commercial buildings, and some homeowners. We can help you understand eligibility and guide you through the application.
We accept credit/debit cards, bank transfers, and business invoicing on approved accounts.
📦 Delivery, Warranty & Support FAQs
Most products are dispatched within 2–3 working days. Custom or high-power units may take longer.
All our chargers come with a 3-year manufacturer’s warranty.
You can contact our customer support team, and we’ll troubleshoot or coordinate a service visit if required.
Yes, we offer maintenance packages and can arrange servicing through our installer network.
❓ General & Technical FAQs
Yes. Most of our EV chargers support multiple control options:
- 📱 Mobile App – Schedule charging, monitor usage, and adjust settings remotely via WiFi or 4G.
- 🟢 RFID Cards – Start and stop charging with a simple tap – ideal for businesses or shared usage.
- 🔘 Physical Button – Some models allow basic start/stop functions without internet connection.
- 🌐 Online Dashboard – Commercial users can access charging history, manage users, and control multiple chargers remotely.
Not all models require WiFi, but smart features such as usage tracking, scheduling, or remote updates typically do.
Yes, depending on your electrical capacity. We can advise on load balancing solutions and hardware compatibility.